Brilliant Earth’s Reviews, Complaints, Feedback

I always dreamed of having a ring that no one else had, and Brilliant Earth made that possible! Their customization tool is fantastic, and I was able to choose every single detail of my ring, from the band to the gemstone and even an engraving inside. When the ring arrived, I was in tears—it was exactly as I had envisioned! The craftsmanship was flawless, and I could tell it was made with care. I also love that Brilliant Earth prioritizes ethical sourcing, so I don’t feel guilty about where my diamond came from. The only downside was that the customization process took a little longer than buying a pre-made ring, but it was completely worth the wait. If you're looking for something unique, I highly recommend going the custom route with Brilliant Earth!

Shopping for something special at Brilliant Earth and stumbled upon a coupon from this site. At first, I wasn’t sure it would work—but it did! The discount wasn’t huge, but it covered tax, so that was a nice surprise. The code applied easily, and the process was fast. I’ll be back on this website again when I’m ready to gift something meaningful.

I ordered a wedding band to match my engagement ring, and while the ring itself was beautiful, the sizing was slightly off despite using Brilliant Earth’s size guide. I had to send it back for resizing, which was a bit of an inconvenience since I wanted to have it in time for our wedding photos. The good thing is that customer service was very responsive and helped me through the process. They even covered the return shipping. It took about two weeks to get the corrected size back, which was a little longer than I hoped, but in the end, I’m happy with the final result. If you’re ordering a ring, I’d suggest double-checking your size with a jeweler before purchasing to avoid the hassle of resizing.

Saw a discount for Brilliant Earth from this site and got excited, but unfortunately, it didn’t apply to the ring I picked. The info was clear and easy to follow, just didn’t work for my cart. Still appreciate the effort and might try again later.

I’ve bought jewelry from other retailers before, but Brilliant Earth was an entirely different experience. I scheduled a virtual consultation because I wanted a wedding band that complemented my engagement ring. The consultant was extremely knowledgeable and showed me multiple options within my budget. I ended up selecting a rose gold band with a delicate row of diamonds, and it was perfect! The order process was seamless, and I appreciated the updates at every step. The ring arrived beautifully packaged in an elegant box, and I even received a certificate of authenticity. Brilliant Earth makes you feel like a VIP customer, no matter your budget. I’m now a lifelong customer!

Recently purchased an exquisite piece from Brilliant Earth after finding a coupon on sample.net. The discount was genuinely helpful, reducing the price significantly, which made the splurge much more manageable. The quality of the jewelry is outstanding, and their customer service was nothing short of stellar. Truly a pleasant shopping experience that exceeded my expectations.

I visited a Brilliant Earth showroom to see rings in person before purchasing online. The showroom was beautiful, and the staff was very helpful, but I was surprised by the limited selection they had on hand. I was hoping to try on multiple rings, but most were only available for online ordering. That said, the staff guided me through the online catalog and helped me make a decision. I ended up ordering a platinum wedding band online, and when it arrived, it was perfect. The fit was comfortable, and the quality was excellent. If you prefer seeing jewelry in person before buying, just be aware that the showroom might not have everything available.

Brilliant Earth offers beautiful, ethically sourced jewelry, and I love their commitment to sustainability. The ring I purchased was stunning, and the craftsmanship was excellent. However, the prices are quite high, and I wish there were more budget-friendly options. The customization process was smooth, and customer service was helpful throughout. Fortunately, I found a great discount on Sample.net, which made my purchase more affordable. Overall, it’s a great choice for unique and responsibly sourced jewelry, but be prepared to spend a bit more for quality.

I love my Brilliant Earth ring, but I was surprised that the packaging wasn’t more luxurious. For the price I paid, I expected something a bit more elegant. The box was nice but felt a little basic for a premium jewelry brand. That said, the ring itself is flawless, and I wouldn’t hesitate to buy from them again. Just a small improvement on packaging would make the experience feel even more special.

Opted for Brilliant Earth with a discount code hoping for a great deal on ethical jewelry. While the craftsmanship is undeniable, the discount was less impactful than expected. The purchase felt extravagant even with the slight savings.

I was hesitant about lab-grown diamonds, but after doing some research, I decided to purchase one from Brilliant Earth for my engagement ring. Let me tell you—it was the best decision ever! The diamond is stunning, and you’d never know it wasn’t mined. Plus, it was significantly more affordable than a natural diamond of the same size and quality. The whole process of selecting my ring was seamless, and I love that Brilliant Earth provides detailed information about the sourcing of their diamonds. Knowing that my ring is ethical and conflict-free gives me peace of mind. If you’re considering a lab-grown diamond, I highly recommend Brilliant Earth. You won’t be disappointed!

Managed to apply a modest coupon at Brilliant Earth, slightly reducing the price of an ethically sourced engagement ring. The discount was small, but every bit helps when making such a significant investment. The quality of the jewelry is outstanding, and the customer service was exceptional, making the overall experience quite positive.

I had an issue where my order was lost in transit, and I was panicking because it was a gift for my anniversary. I reached out to Brilliant Earth’s customer service, and they immediately took action. They sent me a replacement ring without any hassle and even upgraded my shipping so I would receive it on time. This level of customer care is rare, and I truly appreciated how they handled the situation. The ring itself was breathtaking, and my wife absolutely loved it. Brilliant Earth has gained a loyal customer for life because of their excellent service!

Absolutely delighted with the Brilliant Earth coupon I used! It provided a generous discount on a beautiful piece of jewelry. The shopping experience was top-notch, with excellent customer service and fast shipping. Highly recommend for exceptional value!

Used a Brilliant Earth coupon from sample.net, and while the discount helped, the prices are still quite high. 💍✨ The jewelry is beautiful and ethically sourced, which is great, but shipping took longer than expected. 📦⏳ Customer service was okay, but not super helpful with my questions. The quality is nice, but for the price, I was expecting a little more. If you’re looking for sustainable jewelry and don’t mind spending, it’s worth checking out, but I’d wait for a bigger deal next time. 💰

I purchased a pair of sapphire stud earrings from Brilliant Earth, and while the quality is top-notch, I was a little disappointed with the shipping time. I placed my order three weeks before my anniversary, thinking it would arrive in plenty of time, but it was delayed. Customer service was responsive and kept me updated, which I appreciated, but I had to give my wife an IOU on our special day. That said, when the earrings finally arrived, they were absolutely gorgeous. The packaging was elegant, and I could tell that a lot of thought went into the presentation. My wife loved them, and she wears them all the time. If you’re ordering for a special occasion, I would recommend ordering well in advance.

💎😒 Found a coupon for Brilliant Earth thinking I’d snag a stellar deal on some fine jewelry. The code seemed promising but barely scratched the surface of the price—so much for big savings! When the necklace arrived, it looked decent, but the clasp broke within a week! Contacted customer service, and it was a back-and-forth hassle to get any response. Finally got a repair approval, but the process has been anything but brilliant. Left feeling more frustrated than fabulous. Probably won't be dazzled into shopping here again. 💔🚫

Ethically sourced and stunning! I recently bought an engagement ring from Brilliant Earth and was blown away by how beautiful it is. Knowing it's ethically sourced made it even more special. The customer service was top-notch, answering all my questions about diamond origins. Highly recommend

I used Brilliant Earth’s customization tool to design my fiancé’s engagement ring. It was super easy to use, and the final product exceeded my expectations. It arrived exactly as designed, and she absolutely loves it!

Beautiful jewelry but slow shipping. The necklace I ordered is gorgeous and exactly as pictured. However, the shipping took a bit longer than expected. I had hoped to gift it sooner, but the quality definitely made up for the wait.